Service Excellence

CONGRATULATIONS TO ALL NOMINEES AND AWARD RECIPIENTS

Award recipients were announced on October 28. Click the button below to see award results.

The Service Excellence award is one of several annual industry award categories. Each year, the Depot Industry recognizes Depots who have gone above and beyond for their customers and who have performed admirably in their duties. The ABDA has opened up nominations for the Trevor Nickel Service Excellence Award to the Albertans who know their Depots best: you! The Service Excellence Award considers a Depot’s performance in the following areas:

 
  1. Customer Experience

  2. Communication & Openness

  3. Accessibility

  4. Value for Time

 

Learn more about the 2023 Service Excellence Award Nominees by watching these videos!


Airdrie - Hometown Bottle & Recycling Depot

Customers love the efficiency and accuracy that the Tomra machines at Hometown Bottle & Recycling Depot provide while kids love to watch the machines at work.

Big Valley - Big Valley Bottle Depot

The main ingredient for solid customer service at the Big Valley Bottle Depot is friendliness! Learn a bit about the community and the staff in this historic Alberta village.

Blackfalds - Blackfalds Bottle Depot

This rural Depot may contain more technology than some metro Depots, but they maintain their friendly small town atmosphere through what Jonas Dy describes as a “customer obsessed” mindset.


Breton - Breton Bottle Depot

Shannon purchased the Breton Bottle Depot four years ago. With the guidance of the previous owner, a great support system, and excellent employees she has upgraded to a new building, expanded business hours, and improved processes.

Calgary - Calgary Bottle Exchange

Finding ways to contribute in the community is a specialty of Calgary Bottle Exchange. CEO Jessie Lail tells us about one example in which the Depot helped to raise thousands for kids to be able to play soccer with proper equipment - something that couldn’t happen without some community fundraising.

Calgary - Chinook Bottle Depot

The staff at Chinook Bottle Depot are genuinely passionate about the organizations the Depot supports. Anmol shares an awesome experience she had while supporting a bottle drive for a local soccer team.


Calgary - Fish Creek Bottle Depot

In Fish Creek Bottle Depot’s video we check out the Depot’s new Tomra machines while Nav describes the ways this Depot goes above and beyond for customers.

Calgary - Happy Can Bottle Depot

Heart, sweat, and tears go into this Depot, but Sundeep believes it is worth it to provide customers with a safe, clean, and efficient business.

Calgary - Manchester Bottle Depot

As the operator of Manchester Bottle Depot, Asif is excited his Depot has been growing and making a positive impact in his community. The reason for the businesses success? The wonderful staff.


Calgary - Royal Oak Bottle Depot

Most people don’t visit a Depot to make friends, but that might just happen if you swing by Royal Oak Bottle Depot! The staff love to have fun with each other and the customers while providing great service.

Calgary - Springbank Bottle Depot

Staff of all ages at Springbank Bottle Depot know a little kindness goes a long way. Alexandra and Connor share how the Depot strives to be a welcoming place that the community they love can count on.

Calgary - Vecova Bottle Depot

Vecova is a charitable organization that makes providing support to those who face barriers to employment a priority. Every visitor can trust they will feel valued and welcome at this Depot


Calmar - Calmar Bottle Depot

Gary tells us about the Calmar Bottle Depot’s mission to spread kindness and make sure each customer leaves with a bigger smile than they had when they arrived. It’s no wonder customers enjoy the quick service, but like to stick around for a chat with the staff.

Canmore - Canmore Bottle Depot

This Depot is impressing people from near and far! Check out Canmore Bottle Depot’s video to hear from the operator Ike about how this family run business’s fundraising efforts are having an impact on the local community as well as communities in need around the world.

Delburne Bottle Depot

The Delburne Bottle Depot has been nominated for a Service Excellence award every year of Trinesh's ownership. Hear from him, his staff, and the Mayor of Delburne about why this Depot is so valued in their village.


Edmonton - Callingwood Bottle Depot

Sukhwinder walks us through the many improvements he has made to his Depot in the last year. The new Tomra machines may have made things more efficient for customers, but Sukhwinder attributes the Depots success to his incredible staff.

Edmonton - Manning Bottle Depot

When you see how fast the employees at Manning Bottle Depot count you’ll understand why Kash describes his employees as a team of “super heroes.” Community involvement to automation; this Depot works hard to meet the high expectations of their customers.

Edmonton - Quick Stop Bottle Depot

Dedication to cleanliness and customer service are what set Quick Stop Bottle Depot apart. Looking for a Depot to do a bottle drive with? Jack tells us why you definitely want to consider Quick Stop.


Edmonton - The Green Bottle Depot Harvest Hills Ltd.

Asep and Lisa describe the services provided by The Green Bottle Depot Harvest Hills. It isn’t hard to see why their customers nominated them for this years service excellence award despite the Depot still being new to the community.

Edmonton - The Green Bottle Depot Windermere

Lisa and Rommel talk to us about how they have been working to increase customer engagement. From weekly draws on social media to providing exceptional support for bottle drives, this Depot has worked hard to connect with the community.

Edmonton - Triple H Southside Bottle Depot

How do you provide 5 star service? Mike and Dawoud explain the ways they go above and beyond for customers every day. Volunteers from SAFE Team Rescue tell us about their experience working with the Depot.


Fort Macleod - Fort Macleod Bottle Depot

Rash and Bo are the only people working at Fort Macleod Bottle Depot. This duo works hard to make everyone in their town happy and have built an excellent reputation for being clean, organized, and helpful.

Grande Cache - Go Green Bottle Depot

When tragedy struck members of the community, Go Green Bottle Depot stepped up to help. From bottle drives to offering new services Riken walks us through the ways his team has strived to meet the needs of his community.

Grande Prairie - Plus II

Between the amazing team and advanced technology your service expectations will be exceeded by Plus II Bottle Depot. Sherry, Kathy, and Christine tell us why the community loves this Depot so much.


High Prairie - High Prairie Bottle Depot 2016

Steven and Laura show off their dance moves and the High Prairie Bottle Depot. Hard work and smiles are the main ingredients in this duo’s excellent service.

Hinton - Valley Bottle Depot

Miller the Depot cat isn’t the only furry friend hanging around Valley Bottle Depot; Prince stopped in with his owners Rod and Cathy who told us about the long standing relationship the Hinton & District SPCA has with the Depot. Tune in to hear about the impact Diane has made in her community!

Lethbridge - Ability Bottle Depot - North

Ability North prides itself on the services they offer to their customers and assistance provided for bottle drives. Between their residential pickup service and ongoing support of community organizations like the Food Bank they are serving their community well.


Lethbridge - Ability Bottle Depot - South

“From the time someone comes into the building to the time they leave we do everything we can to make them feel welcome.” In this video Mark tells us about Ability Bottle Depot - South and the difference they make every day.

Lloydminster - Bea Fisher Enterprises Inc. Bottle Depot

A non-profit with a mission to help other non-profits? That’s Bea Fisher Enterprises! From Ukraine to the local gymnastics team, organizations big and small benefit from the support of this Depot.

Morinville - Morinville Bottle Bin

Raj hopes the Morinville Bottle Depot ends up in a bottle Depot hall of fame one day. While no such thing exists at the moment he makes sure his Depot has high standards for efficiency, staff are friendly, and that the community knows they are there to serve them.


Nanton - Nanton Bottle Depot

Whether you want to do a bottle drive, open an account, or set up a donation bin, Nanton Bottle Depot is here for all your fundraising needs. Maybe your picture will even make it on the wall!

Niton Junction - Niton Bottle Depot

Want to go to a bottle Depot on Halloween? Tom has been hosting a haunted house for over a decade at his Depot. It is free, only open three days, and attracts over 1000 people to Niton Junction; a hamlet with a population of approximately 38.

Olds - Olds Bottle Depot

When a local school's recycling trailer was stolen earlier this year, Lisa and the team at Olds Bottle Depot stepped in to help by sourcing vinyl and donating Lisa's time to outfit the recovered trailer with some new signage. It's just one of the ways that this Depot has made meaningful connections in their community.


Oyen - Oyen Bottle Drive & Depot

The customers of Oyen Bottle Depot appreciate the convenient drop-off service but love to stay for a chat (and maybe a free plant) with Carlos whenever possible.

Peace River - Peace Bottle Recycling

Youssef has been operating his Depot for over 20 years and his manager Perfecto has been there for most of that time. Take a listen to hear how they go above and beyond for a community that they love.

Picture Butte - Butte Bottle Depot

Dave, the operator of Butte Bottle Depot loves to help people and chat with his customers. After being around for over 20 years he has become a valued and well known member of his community.


Ponoka - Ponoka Bottle Depot

Gurpreet and Sandip have only owned the Ponoka Bottle Depot for a little over a year, but their customers are thrilled to have them in the community.

Red Deer - Cosmos I Bottle Depot

Liz has worked at the Depot for 20 years! Things at the Depot have changed recently- there are so many bottle drives happening that she now works them full time! She also tells us about the new machines, pickup services, and donation options offered to customers.

Spruce Grove - Spruce Grove Bottle Depot

Himat has owned Spruce Grove Bottle Depot for the last 8 years, yet some of his staff have been working there for over 25! Sanj, Kash, and Himat join us to talk about their family business and the community of Spruce Grove.


Taber - Taber Container Depot

Thomas sees the way that Depots act as a catalyst for positive change by supporting the fundraising efforts of organizations. Taber Bottle Depot loves being a part of their community, especially if it means supporting kids or animals.

Tsuu T'ina Nation - Tsuu T'ina Bottle Depot

Raj is proud to be a part of an industry where every customer is treated with respect. Success for Raj is based on the customer experience the Depot is able to provide and the experience you’ll have at Tsuu T’ina Bottle Depot is incredible

Vulcan - Vulcan Bottle Depot

Honorio has been living in Vulcan for 35 years, but it wasn’t until he started working at the bottle Depot 5 years ago that he really connected with his community. Now he knows most of the people in Vulcan!


Warburg - Warburg Bottle Depot

Over the last two years as operators of Warburg Bottle Depot Tanya and Cory have learned that running a Depot is hard work! Luckily they have an awesome team and great music helping them on their journey.

 

All Nominated Depots for 2023:


Hometown Bottle & Recycling Depot ~~ Banff Bottle Depot ~~ Barrhead Bottle Depot ~~ Big Valley Bottle Depot ~~ Blackfalds Bottle Depot ~~ Dove Centre Bottle Depot ~~ Breton Bottle Depot ~~ Bowness Bottle Depot  ~~Bowridge Bottle Depot ~~Calgary Bottle Exchange ~~Chinook Bottle Depot ~~Deerfoot Bottle Depot ~~ Fish Creek Bottle Depot ~~Happy Can Bottle Depot ~~Manchester Bottle Depot ~~Marklan Bottle Depot  ~~Royal Oak Bottle Depot ~~Springbank Bottle Depot ~~Trail Bottle Depot ~~Vecova Bottle Depot ~~Calmar Bottle Depot     ~~Canmore Bottle Depot ~~Castor Bottle Depot ~~Consort Bottle Depot  ~~Delburne Bottle Depot ~~Drayton Valley Bottle Depot ~~ Bottle King  ~~ Callingwood Bottle Depot ~~ Capilano Bottle Depot  ~~ City Centre Bottle Depot ~~ Manning Bottle Depot ~~ Quick Stop Bottle Depot ~~Strathcona Bottle Depot  ~~ The Green Bottle Depot Harvest Hills Ltd. ~~ The Green Bottle Depot Windermere  ~~ Triple H Southside Bottle Depot  ~~ Winterburn Bottle Depot     ~~ Evansburg Bottle Depot ~~ Easy Saving Bottle Depot ~~ Fort Macleod Bottle Depot  ~~ Green Bottle Depot ~~ Go Green Bottle Depot ~~ Plus II  ~~ Recycle Plus I Bottle Depot ~~ High Prairie Bottle Depot ~~ Valley Bottle Depot ~~ Jasper Bottle Depot ~~ Lamont Bottle Depot ~~ Leduc Bottle Depot  ~~ Ability Bottle Depot - North ~~ Ability Bottle Depot - South ~~ GPS Container Depot Ltd. ~~ GPS Container Depot Ltd. - West ~~ Bea Fisher Enterprises Inc. Bottle Depot ~~ Magrath Bottle Depot ~~ Mannville Bottle Depot ~~ REDI Bottle Depot ~~Shamrock Bottle Depot   ~~ Morinville Bottle Bin  ~~ Nanton Bottle Depot ~~ Niton Bottle Depot  ~~ Olds Bottle Depot ~~ Oyen Bottle Drive & Depot  ~~ Peace Bottle Recycling ~~ Butte Bottle Depot ~~ K.J. Cameron Service Industries  ~~ Ponoka Bottle Depot  ~~Cosmos I Bottle Depot  ~~ Cosmos II Bottle Depot ~~ South Hill Bottle Depot ~~ Smoky Lake Bottle Depot ~~ Spruce Grove Bottle Depot  ~~ Taber Container Depot    ~~ Tsuu T'ina Bottle Depot ~~ Turner Valley Bottle Depot ~~ Vauxhall Bottle Depot ~~Vulcan Bottle Depot ~~ Warburg Bottle Depot  ~~ Whitecourt Bottle Depot


 

Who was Trevor Nickel?

In January 2017, the Alberta Bottle Depot Association experienced a massive loss with the passing of ABDA President, Trevor Nickel. In Trevor's tenure leading the ABDA, he brought a spirit of improvement to everything he did. In memory of that commitment to raising the bar, the ABDA Service Excellence Awards have been renamed to the Trevor Nickel Service Excellence Awards in his honor. We cannot wait to hear how Depots are continuing to improve and advance the industry over the upcoming year.